1-888-GATOR-08

Electric Motorized Storage Lift System

1-888-GATOR-08

F.A.Q.’s

This section provides answers to your most frequently asked questions. Please click on a question below to reveal the answer then click again to hide it when you're done.

Pre-installation
HOW MUCH SPACE IS REQUIRED TO INSTALL THE GARAGE GATOR?
The GGR220 needs a minimum ceiling height of 8’6 and at least a 9’ of unobstructed area in which to raise and lower the unit.  See FIG. A.  The GGR125 needs a minimum ceiling height of 8’6 and at least a 5’ of unobstructed area in which to raise and lower the unit  See FIG B.  The HC125 can vary depending on what location on the ceiling the unit is mounted.

FIG. A
Fig B
FIG. B
Fig A
WHAT DO I NEED TO CHECK BEFORE STARTING THE INSTALL OF THE GARAGE GATOR?
Before attempting installation, thoroughly read the owners manual. Thoroughly inspect the mounting area to be sure it is adequate to safely install the model you have selected. Also confirm the availability of a 110-volt grounded outlet. Be sure to wear protective gear such as safety glasses and follow all precautions regarding electrical and ladder safety.
HOW LONG IS THE ELECTRICAL CORD THAT COMES WITH THE GARAGE GATOR?
The attached electrical cord that comes with the motor is 16” and can hook to an extension cord if needed.
HOW LONG OF AN ELECTRICAL CORD CAN I USE WITH THE GARAGE GATOR?
It is recommended that an electrical cord of 10’ or shorter be used to optimize the operation of the Garage Gator and to prevent any malfunctions.
CAN I INSTALL THE GARAGE GATOR ON A SLOPPED CEILING?
No. The Garage Gator must be mounted to a level ceiling area at every point.
HOW FAR DOES THE GARAGE GATOR MOTORIZED UNIT HANG DOWN FROM THE CEILING WHEN INSTALLED AND FULLY RAISED?
The GGR220 model when installed and the bike/hook bar is fully raised, will hang down approx. 14” from the ceiling. The GGR125 model when installed and the bike/hook bar is fully raised, will hang down approx. 12” from the ceiling. If the platform accessories are added instead of the bike/hook bar, the GGR220 model will hang down approx. 50” from the ceiling when the platform is fully raised. The GGR125 model will hang down approx 48” from the ceiling when the platform is fully raised.
HOW LONG IS THE BIKE/ HOOK BAR AND CAN IT BE ADJUSTED?
The GGR220 model has a bike/ hook bar that is 9’ in length. This bar can be adjusted by removing the two end pieces, making the bar 6’ in length. The GGR125 bike/hook bar is 5’ in length, but cannot be adjusted.
CAN I USE THE BIKE BAR AND PLATFORM TOGETHER?
Yes, you can use the bike/hook bar along with the platform depending on the Garage Gator model. The GGR220 will allow use of the GGR2436PS platform by hanging it directly from the bike/hook bar. You need to ensure that your weight is distributed evenly. When using the GGR3672PS platform with the GGR220, it will need to take the place of the bike/hook bar and cannot be used together. The GGR125 can only use the GGR2436PS or the bike/hook bar and not together.
WHAT IS THE RED COLORING ON THE CABLES THAT WIND UP ON MY SPOOL?
This is painted on the cables to indicate that you are near the end of the spool cable length.
WHICH MODELS CAN I USE THE PLATFORMS WITH?
The GGR220 model will use the GGR3672PS platform. The GGR125 and HC125 will use the GGR2436PS platform.
HOW BIG ARE THE PLATFORMS?
The GGR3672PS is 3’ x 6’ and hangs down 3’ when fully raised. The GGR2436PS is 2’ x 3’ and hangs down 3’ when fully raised.
DOES THE SYSTEM HAVE AN AUTO STOP WHEN LIFTING?
Yes. A switch get tripped at the end of travel by a part on the lifts called a limit switch.
DOES THIS HAVE THE SAME MOTOR AS ON THE 220-POUND MODEL?
No, the GG4125 does not have the same motor as the 220 model. The following are the two model specification side by side for comparison.

SPECIFICATIONS:
Model Number: GG4125
Weight Capacity: 125 LBS
Bar Width: 4ft
Cable Length: 9.75ft
Cable Diameter: 2.5mm
Motor: Electric 1/3 HP
Voltage: 120V/60HZ 2 AMPs

SPECIFICATIONS:
Model Number: GG8220
Weight Capacity: 220 LBS
Width: 9ft
Cable Length: 9.75ft
Cable Diameter: 3.0mm
Electric Motor: 3/5 HP
Voltage: 120V/60HZ 4.5 AMPs
IS THIS DUAL VOLTAGE?
The Garage Gator does not have dual voltage, it is120v standard US plug.
CAN YOU INSTALL THIS SYSTEM FARTHER THAN 3 FEET FROM THE WALL? I WOULD LIKE TO PUT THIS FARTHER AWAY FROM OUR WALLS.
Yes, check the studs in your garage ceiling to be sure. The controls hang down but a wall hook is included to keep them out of the way.
HOW DO THE BIKES STAY PARALLEL WHEN THEY ARE HANGING ON JUST 1 ROD? SEE THE THIRD PRODUCT IMAGE - WHERE THE BIKES ARE SHOWN ABOVE THE CAR!
The bike on the rod will not hang completely parallel they will have a slight tilt. The front tire will hang lower than the back tire. This is to accommodate lower ceilings so cars are able to park safely under.
HOW CAN THE MOUNTING PLATE BE FASTENED TO 16" ON CENTER STUDS?
The extreme ends of the plate are flared to mount flush to 24" on center studs. Use the 16" on center holes. This method works very well since weight is distributed by the lift bar as well.
IS THERE AN EXTENSION CORD TO THE CURLY CORD CONNECTED TO THE KEYED CONTROLLER?
Unfortunately no we do not sell curly cord for the wired keyed controller. You are able to see an electrician about this matter and they should be able to extend it for you as the curly cord is standard wiring.

Installation
ARE INSTALLATION MANUALS AVAILABLE ONLINE?
Yes. Visit our INSTALLATION page to see a list of Garage Gator models and owner’s manuals. These manuals are available as downloadable PDF files.

Operation and Maintenance
HOW DO I RAISE OR LOWER THE BIKE/HOOK BAR?
Do not stand under the lift. Turn the key in the hand control switch to the ON position. Press and hold the rocker switch when the desired location is reached.
HOW DO I MAKE THE BIKE BAR LEVEL ONCE INSTALLED?
Lower the unit all of the way down, be careful not to lower too much so it reverses direction, once lowered, raise the cables with the bike bar attached and manually guide the cable that hangs straight down from the motor, so that it spools up side to side evenly on the spool. When the unit is packaged, the cabling is wound very tight around the spools and when the plastic strapping is cut, the cable tends to go every which way, causing it to become uneven on the spool.

HOW DO I LOAD A BIKE ON THE HOOK BAR?
Using the included bike hooks, slide hook onto bar with red end out from bar. Set bike seat on the bar and hook the red part of the hook around the “neck” of the seat. See FIG A. You can use the included bike cables for extra support if needed.

Bike Hook
WHAT TYPE OF MAINTENANCE IS REQUIRED FOR THE GARAGE GATOR?
Very little. Periodically check the condition of the electrical cords, plugs and controls. Also, periodically check to be sure the motor is properly attached to its mounting plate and all bolts are tight.

Safety
WHAT SAFETY FEATURES ARE ON THE GARAGE GATOR?
The Garage Gator is engineered and manufactured to be safe to install and operate as possible. Two key safety features are the upper limit switch which prevents upward movement of the hook bar once the uppermost travel point is reached and the key lock hand control unit which prevents the unit from operating unless the key is switched to the on position.

Warranty information & technical support
WHAT IS THE WARRANTY ON THE GARAGE GATOR?
The warranty covers all parts for a period of one year from the date of purchase. Refer to the owner’s manual for details.
HOW DO I GET SERVICE UNDER MY GARAGE GATOR WARRANTY?
To get warranty service for your V-Bro product, you must provide proof of date and place of purchase of the product. Call V-Bro Consumer Connection toll free at 1-888-GATOR-08. Trained V-Bro representatives will assist in diagnosing the problem and will arrange to supply you with required parts for repairs. Trained service representatives are available Monday-Friday, 8:00 AM - 5:00 PM Eastern Time (subject to holidays.)
HOW DO I PURCHASE REPAIR OR REPLACEMENT PARTS FOR MY GARAGE GATOR PRODUCT?
Call V-Bro Consumer Connection toll free at 1-888-GATOR-08. Trained V-Bro representatives will arrange to supply you with required parts. Trained service representatives are available Monday-Friday, 8:00 AM - 5:00 PM Eastern Time (subject to holidays.) We accept VISA® and MasterCard®. The card’s expiration date must be at least one month into the future.
MAY I RETURN MY GARAGE GATOR, AND WHAT IS YOUR COMPANY'S RETURN POLICY?
You may return your Garage Gator for credit within 30 days of the original purchase date. The cost of the Garage Gator will be credited less the shipping charges. You must first receive a return authorization, return the shipment in it's original box and prepay the freight back to V-Bro Products, LLC.
IS TECHNICAL SUPPORT AVAILABLE FOR MY GARAGE GATOR PRODUCT?
Absolutely. For technical support call V-Bro Consumer Connection toll free at 1-888-GATOR-08. Trained service representatives are available Monday-Friday, 8:00 AM - 5:00 PM Eastern Time (subject to holidays.)
CAN I USE A CREDIT OR DEBIT CARD TO PAY FOR MY GARAGE GATOR?
Yes, V-Bro Products, LLC accepts most major credit cards and debit cards.
Installation and service information as well as ordering repair parts is as near as your telephone:
Monday – Friday 8:00 AM to 5:00 PM EST (subject to holidays).